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These General Conditions (hereinafter, the "General Conditions") regulate the provision of the Working Day Suite Service (hereinafter, the SERVICE) that Mobile CRM, mobile applications for the company S.L. (hereinafter, INTERNALIA GROUP), with CIF B93094860, domiciled in Malaga, at Avda. Juan López Peñalver, 21, markets the service to users (hereinafter, the CUSTOMER). This Service is generally provided to the CUSTOMER by a distributor (hereinafter THE SUPPLIER), which may vary according to the country of contracting, in accordance with the network of authorized distributors of INTERNALIA GROUP. The completion of the purchase process attributes to the CLIENT the condition of user of the SERVICE and implies acceptance, without reservation, of these General Conditions. Said acceptance becomes essential for the provision of the SERVICE. The Client declares, in this sense, to have read, understood and accepted these General Conditions, made available to them, at all times, prior to contracting. The use of the SERVICE also entails the acceptance by the Client of the regulations of use and instructions made known to him by INTERNALIA GROUP AND THE SUPPLIER. Its non-acceptance will lead to the termination of the Contract by the Client.

These General Conditions regulate the marketing of the SERVICE, its use by the CLIENT, as well as the consideration to be paid by the CLIENT to the SUPPLIER, through the payment of a fixed monthly fee (associated with each subscription), in accordance with the prices that have been transmitted to you.

1. THE SERVICE allows real-time consultation via the Web of the geographical position of mobile devices, allowing access to a series of reports about the movements, routes and stops made by such devices. These reports can be consulted by the client, and are available with a history of 12 months from the date of consultation, and can be exported to Excel format. The SERVICE requires the installation of a program on each mobile device that, once configured, records the GPS / Cell positions of the phone and sends them via GPRS to a server, which can be accessed to track the device. Likewise, it also reports useful information about the phone, such as battery level, ignition off, makes an estimate of the kilometers traveled or the list of calls, sent, received and missed. The system is compatible with terminals operating on the mobile networks of any operator and that have Android, Windows Phone and / or BlackBerry Operating Systems. It is recommended that the line associated with each mobile device has a flat data rate that includes at least 10 megabytes per month. The SERVICE is offered as quality of service, billable through monthly fees associated with each locatable mobile device.
2. The SERVICE is owned by INTERNALIA GROUP, who is in charge of and ultimately responsible to the CLIENT for providing THE SERVICE to the CLIENT. THE SUPPLIER will provide support and help to the client at the time of any incident. INTERNALIA GROUP is responsible to the CLIENT for the correct functioning of the SERVICE.
3. INTERNALIA GROUP exclusively provides the CUSTOMER with the Service Support, attention and incident management of the SERVICE at a second level. The first level of technical attention is offered by THE SUPPLIER.
4. Coverage and functionalities of the SERVICE As described in the user manual available on the portal for contracting and using the SERVICE.

The necessary requirements for the provision of the Service are the following:

1. Minimum equipment requirements necessary for product installation. It requires a Smartphone device with Android OS, Windows Phone or BlackBerry (not Z10)
2. A properly updated web browser is required.
3. A data plan is required that includes at least 10 megabytes per month.

THE SUPPLIER may provide the CUSTOMER Service by itself or through the INTERNALIA GROUP portal www.internalia24horas.com. The CUSTOMER Service consists of a Commercial Service and a Technical Assistance Service.

1. Remuneration
   1. Price of the SERVICE. According to the conditions contracted with your SUPPLIER.
   2. Form of Payment The CLIENT is obliged to pay the price indicated in the General Conditions as contracted with its SUPPLIER. Normally, the billing of the service will be carried out by THE SUPPLIER on a monthly basis and will be associated with the mobile line indicated by the client; The amount of the monthly fee for the SERVICE will be made in advance, monthly, with the billing of the line, and will be charged to the regular monthly bill for the telephone service.
2. Correct use of the SERVICE and rental device
1. Without prejudice to the Conditions of Use of the SERVICE established by THE PROVIDER, the CLIENT agrees to use the SERVICE in accordance with the law, morals, generally accepted good customs and public order, as well as to refrain from using The Service for illicit purposes or effects, prohibited in these General Conditions, harmful to the rights and interests of third parties, or that in any way may damage, disable, overload or deteriorate the Services, the computer equipment of other CLIENTS or other users Internet (hardware and software) as well as the documents, files and all kinds of content stored on their computer equipment (hacking), or prevent the normal use or enjoyment of said Services, computer equipment and documents, files and content by the other CLIENTS and other users.
3. Password. In relation to the Access Codes, the CLIENT assumes the following obligations:
1. Assignment of the access credentials to Working Day Suite (hereinafter, Access Codes.) They will be assigned during the CLIENT registration process or registration of each user where:
   • The access identifier (Login) will be the one corresponding to the name of the company.
   • The password is established by INTERNALIA GROUP when completing the activation process. These credentials may be modified later at the discretion of the user and under their responsibility. Said credentials must be provided by the user to access the restricted sections of the panel.workingdaysuite.com portal.
2. Use and custody The CUSTOMER undertakes to make diligent use of the Access and Purchase Codes and to keep their Access and Purchase Codes secret. INTERNALIA GROUP and THE SUPPLIER are not responsible for the use made by both the user and third parties of the access codes. In any case, the CUSTOMER will be liable for the expenses corresponding to the use of the SERVICE by any third party that uses the CUSTOMER's Access and Purchase Codes for this purpose, since the management of these is his responsibility.
4. INTERNALIA GROUP or, where appropriate, THE SUPPLIER, may withdraw or suspend at any time and without prior notice, the provision of the service to those clients who fail to comply with the provisions of these Conditions.

1. Service Level Commitment
1. Availability Without prejudice to other Conditions that may be established by THE SUPPLIER, INTERNALIA GROUP is solely responsible for the registration, support, attention, and resolution of incidents in a second level of service, with the SUPPLIER being responsible to the CUSTOMER of the start-up of the service and any legal obligations derived from it. In any case, INTERNALIA GROUP declines all responsibility in the event of interruption of the SERVICE due to force majeure or due to causes attributable to the CUSTOMER himself. In case of malfunction, THE SUPPLIER guarantees the repair and resolution of the incident, at no cost to the CUSTOMER, as long as it is up to date with the payment of the overdue service fees, according to the incident resolution manuals. provided by INTERNALIA GROUP to the SUPPLIER.
2. Responsibility for lack of availability. Without prejudice to the responsibility assumed by the SUPPLIER in relation to the availability of the SERVICE, INTERNALIA GROUP will respond for the lack of availability of the Service, when it is due to a cause directly attributable to INTERNALIA GROUP. The following will not constitute a lack of availability for these purposes: (a) the interruption of the SERVICE as a consequence of the network maintenance operations that prevent the access of the CLIENT's equipment to the Internet, (b) the discontinuity in the SERVICE caused by the manipulation ( GPS deactivation, or uninstallation of the application) or the introduction by the CUSTOMER of Hardware or Software elements that cause a general malfunction of their equipment or that prevent said equipment from accessing the Internet.
3. Duration of unavailability guaranteed. The duration of the guaranteed lack of availability of the SERVICE will be computed from the moment the WORKING DAY SUITE TERMS AND CONDITIONS OF USE receive the notice of failure from the CLIENT, until the moment the reported failure is solved and the service is effectively restored. SERVICE.
2. Customer Service Services INTERNALIA GROUP undertakes to provide the CUSTOMER with Customer Service in the terms indicated in Condition 5.

1. This SERVICE is provided "AS IT IS" without guarantees of any kind, except for any guarantee, term or condition that cannot be excluded according to applicable law and those mentioned in this contract.
2. The CUSTOMER assumes all risks and responsibilities related to the selection of the SERVICE to achieve the proposed results, as well as the possible installation, use and results obtained.
3. To the maximum extent permitted by applicable law, and by these general conditions, INTERNALIA GROUP does not grant any guarantee, term or condition that the software will be free from errors, interruptions or failures, or that it is compatible with specific hardware or software, except in the manner expressly indicated on the INTERNALIA GROUP website and / or in the documentation accompanying the product associated with the SERVICE.
4. To the maximum extent permitted by applicable law, INTERNALIA GROUP excludes all warranties, terms or conditions, whether explicit or implicit, with respect to the software and accompanying written materials, including, without limitation, the warranties, terms and conditions implied merchantability, fitness for a particular purpose or non-violation of third party rights.
5. The CLIENT hereby acknowledges that the software may not be available or become unavailable due to various factors, including, without limitation, periodic maintenance of the system, whether scheduled or not, fortuitous event, technical failure of the software, infrastructure. telecommunications, or delay or failure attributable to viruses, denial of service attacks, increase or fluctuations in demand, actions and omissions of third parties, or any other cause beyond the reasonable control of INTERNALIA GROUP. Consequently, INTERNALIA GROUP expressly excludes any term, condition or guarantee, explicit or implicit, in relation to the availability, accessibility or operation of the software and / or the system, insofar as this is due to reasons beyond the control of INTERNALIA GROUP, and that are not contemplated in these conditions.
6. The client will be responsible for the incorrect use of the contracted services. TERMS AND CONDITIONS OF USE OF WORKING DAY SUITE

1. Continuity of the SERVICE. Without prejudice to the conditions established by THE SUPPLIER, INTERNALIA GROUP will be responsible for providing the support service, customer service and incident management.
2. Usefulness and fallibility of the Services and content accessible through the services. Neither INTERNALIA GROUP nor THE PROVIDER guarantee that the SERVICE is useful for carrying out any particular activity, nor the infallibility of the Service and content accessible through the SERVICE. INTERNALIA GROUP AND THE SUPPLIER ARE EXCLUDED FROM ALL LIABILITY FOR DAMAGES OF ANY NATURE WHICH MAY BE DUE TO FRAUD IN THE UTILITY THAT USERS HAVE BEEN ABLE TO ATTRIBUTE TO THE SERVICES AND ACCESSIBILITY TO SERVICES.
3. Privacy and security in the use of the Services. INTERNALIA GROUP does not guarantee privacy and security in the use of Broadband Internet Access by CLIENTS and, in particular, does not guarantee that unauthorized third parties may not have knowledge of the class, conditions, characteristics and circumstances of use of Internet that the CLIENTS can do and, where appropriate, intercept, eliminate, alter, modify or manipulate in any way the Contents and communications of all kinds that the CLIENTS transmit, disseminate, store, make available, receive, obtain or access through Broadband Internet Access. INTERNALIA GROUP IS EXCLUDED, TO THE EXTENT PERMITTED BY THE LEGAL ORDER, FROM ALL LIABILITY FOR DAMAGES OF ANY NATURE THAT MAY BE DUE TO THE KNOWLEDGE THAT THE THIRD PARTIES OF THE CLASS AND CONDITIONS MAY HAVE USE OF THE INTERNET THAT THE USERS MAY MAKE OR THAT MAY BE DUE TO THE ACCESS AND, IF ANY, THE INTERCEPTATION, ELIMINATION, ALTERATION, MODIFICATION OR MANIPULATION OF ANY WAY OF THE CONTENTS AND COMMUNICATIONS OF ALL KINDS THAT THE USERS TRANSMIT TO THE MASS, TRANSMITTED, TO THE USERS. , MAKE AVAILABLE, RECEIVE, OBTAIN OR ACCESS THROUGH BROADBAND INTERNET ACCESS. INTERNALIA GROUP IS EXCLUDED FROM ANY LIABILITY FOR DAMAGES OF ANY NATURE THAT MAY BE DUE TO ACCESS TO AND / OR USE OF THE SERVICE BY THE CUSTOMER OR BY OTHER USERS AGAINST THESE PROVISIONS IN THESE GENERAL CONDITIONS.
4. Identity and information related to the CLIENTS provided by them. INTERNALIA GROUP does not control or offer any kind of guarantee on the veracity, validity, completeness and / or authenticity of the data that CLIENTS provide about themselves or make accessible to other CLIENTS. INTERNALIA GROUP IS EXCLUDED FROM ANY LIABILITY FOR DAMAGES OF ANY NATURE THAT MAY BE DUE TO THE INCORRECT IDENTITY OF THE CLIENTS AND THE LACK OF TRUTH, VALIDITY, COMPLETENESS AND / OR AUTHENTICITY OF THE INFORMATION PROVIDED BY THE CUSTOMERS. PROVIDE OR MAKE ACCESSIBLE TO OTHER USERS AND, IN PARTICULAR, ALTHOUGH NOT EXCLUSIVELY, FOR DAMAGES OF ANY NATURE WHICH MAY BE DUE TO THE Impersonation OF THE PERSONALITY OF A THIRD PARTY BY A CUSTOMER OR ANY CLIENT OR USER TRANSACTION CARRIED OUT THROUGH THE SERVICE

The characteristics of the SERVICE may be modified in order to adapt them to its technical evolution, as well as cancel the provision of the SERVICE. In these cases, at the request of the SUPPLIER, INTERNALIA GROUP will notify the CUSTOMER within the notice periods communicated by the SUPPLIER in the SERVICE conditions of use or, failing that, with a minimum notice of one (1) month to the expected date to apply the corresponding modification or cancellation of the SERVICE. Likewise, INTERNALIA GROUP may modify or cancel the services and / or benefits it provides by giving a minimum notice of one (1) month before the date scheduled to apply the corresponding modification or the cancellation of the services and / or benefits. This power of modification does not imply any penalty or cost for the Client.

INTERNALIA GROUP may withdraw or suspend, as a precautionary measure, the provision of the SERVICE to those CLIENTS who fail to comply with the provisions of these General Conditions, duly communicating it.

1. For the purposes of the provisions of current regulations on data protection, INTERNALIA GROUP informs the CLIENT of the existence of automated files with personal data created by it and under its responsibility, whose purpose is to carry out maintenance and management of the contractual relationship with the CLIENT as well as of the information tasks of the SERVICE and other associated services, as well as activities related to them. Likewise, it informs you of the possibility of exercising, in accordance with the provisions of said regulations, the rights of access, rectification, cancellation and opposition, by contacting the customer service numbers or by writing to Internalia Group, Avda. Juan López Peñalver, 21 29590, Campanillas, Malaga.
2. INTERNALIA GROUP undertakes to comply with the obligation of secrecy regarding personal data and its duty to keep it, adopting the security measures imposed by current legislation to prevent its alteration, loss, treatment or unauthorized access.
3. The provision of the SERVICE that is the object of the contract may require that some of the facilities included in the contract be provided by a third company other than INTERNALIA GROUP. For this reason, the CLIENT consents by means of this clause that INTERNALIA GROUP communicates to the SUPPLIER, the personal identification data and the contracted products and services that are necessary for the correct provision of the SERVICE. Said communication may only have the purpose described above, as well as to carry out information and marketing tasks, which enable the CLIENT to access the services. The client expressly consents to the processing of their personal data and those that are generated from the contractual relationship itself in order to provide and bill the contracted service.
4. If the CLIENT does not want their personal data to be used for promotional purposes other than those of the contracted services, they must notify the commercial service numbers (+34 91 829 55 11) or to the address Avda. Juan López Peñalver, 21 29590, Malaga, meaning that if you do not receive news from you within a month, from the date of registration, your consent will be understood to have been granted, which, in any case, may be revoked at any time.
5. The client consents to the sending of commercial communications from INTERNALIA GROUP on products and services of INTERNALIA GROUP or marketed by it to his electronic address. However, if he does not wish to receive this information, he can revoke his consent at any time by communicating it to the address indicated in the previous section. Given that THE SERVICE is provided by THE SUPPLIER and that INTERNALIA GROUP is only in charge of support, customer service and incident management, INTERNALIA GROUP is not responsible for the treatment of the data that the CUSTOMER provides to THE SUPPLIER on the occasion of the provision of the service, which in its case will be governed by the terms and conditions that THE SUPPLIER communicates to the CLIENT.
6. For the advanced Tracker service, INTERNALIA GROUP will have to access the CLIENT's SMS to be able to display them in the Working Day Suite panel. To carry out this procedure, the collected SMS must be sent through an external link (https://panel.workingdaysuite.com/) to enable the transmission of information between the application and the panel.
7. For the advanced Tracker service, INTERNALIA GROUP will have to access the CLIENT's Location to be able to display them in the Working Day Suite panel. To carry out this procedure, the collected Location must be sent through an external link (https://panel.workingdaysuite.com/) to enable the transmission of information between the application and the panel.

1. Unilateral
   1. By decision of the CUSTOMER himself, communicated to INTERNALIA GROUP by any reliable means, at least 1 month in advance of the desired withdrawal date. For these purposes, the email info@internaliagroup.com or the telephone number (+34) 91 829 55 11 will be understood by means of reliable means.
   2. INTERNALIA GROUP, either directly or at the request of the SUPPLIER, may terminate this agreement due to termination of the SERVICE, after notifying the CUSTOMER at least (1) one month in advance of the scheduled date for said termination.
2. Resolution. INTERNALIA GROUP and the CLIENT have the recognized power to terminate the contract in the event of breach of the obligations of the other party, provided that such breach was not remedied within a maximum period of seven (7) days after the written request of the other party. requesting the correction of the breach, unless said breach is considered insurmountable or makes it impossible for the complaining party to comply with this agreement, in which case the resolution may be immediate. This, in any case, leaving the claim for damages that may correspond to the compliant party, as well as the power to withdraw and suspend the SERVICE provided for in Condition 11.
3. Effects. Once the provision of the Service object of these General Conditions is finished, INTERNALIA GROUP will invoice the full amount corresponding to the last monthly payment. However, in the event that the termination of the service is due to the withdrawal of INTERNALIA GROUP, it will invoice the amount corresponding to the proportional part of the last monthly installment.

All notifications, modifications and communications by INTERNALIA GROUP to the CLIENT will be made in one of the following ways as appropriate: (a) communication through the User Service Center (CAU) on the web www.internalia24horas.com. The CLIENT or THE SUPPLIER will have private access to this platform by means of a username and password that INTERNALIA GROUP will provide for this purpose. (b) sending by email to the email address of the users registered in the system; (c) communication by phone call or email to the phone number or email indicated by the CLIENT as contact information. INTERNALIA GROUP may also report incidents related to the SERVICE, by publishing it on its Web pages, when such information is of a general nature for all CLIENTS. For these purposes, the CLIENT declares that all the data provided by him are true and correct, and undertakes to notify INTERNALIA GROUP of all changes related to his address, collection data and all kinds of information necessary for the management and maintenance of the contractual relationship between INTERNALIA GROUP and the CLIENT. The CUSTOMER will be liable for the veracity of their data. The CLIENT's communications to INTERNALIA GROUP should be directed to the CUSTOMER Service using the commercial service numbers and the CAU.

The provision of the SERVICE regulated by these General Conditions will be governed by Spanish legislation.

INTERNALIA GROUP and the CLIENT submit to the Courts and Tribunals of Malaga, which are competent at all times, in accordance with the provisions of current legislation, for any controversy that may arise from the provision of the Service subject to these General Conditions.

If a claim has been filed by the CLIENT against INTERNALIA GROUP, if it has not been resolved within a month or if it is not resolved, the CLIENT may present the claim to the company and ultimately to the competent courts.